For connection, subscription, or billing issues, start with a support ticket. Describe your setup and what went wrong to help us investigate.
For help with international route connections, plan data usage, orders, or refunds, open a ticket in the user panel. Sign in to submit your question, then add any follow-up details to the same ticket so the full conversation stays together.
VPNOC offers a 60-day refund policy. For order-related questions, sign in to the account used for the order and provide the relevant details. See the full refund terms in the Terms of Service.
We do not publish a fixed response time or guarantee an immediate reply. Check your ticket for updates and progress. If you find anything else while waiting, add it to the original ticket.
The user panel ticket system is the only currently available support channel. No public contact address is provided for other channels.
Use tickets for account-specific connection troubleshooting, subscription and data checks, order questions, and refund requests. Check for replies in the original ticket and add any extra details there instead of opening repeated tickets.
No public support email is available, so this page does not offer an email contact option. Submit questions and attachments through the ticket system. Email response times do not apply.
No public Telegram support account is available, so this page does not offer chat support. Submit connection and billing questions through the ticket system. Chat response times do not apply.
Include your device's operating system, client name, selected region and route type, and when the issue occurred. Say whether you cannot connect, cannot access services after connecting, or are having trouble with just one app. If you have tried switching routes or reimporting your subscription, share what happened to avoid repeating troubleshooting steps.
You can attach the error message or a screenshot with sensitive details obscured. To check whether traffic is using your selected route, try the IP checker. For import and connection steps, see the Guides.
Tell us which plan you selected, the status shown for the order, and what you need us to check. If you have a question about payment status, you can attach a redacted payment receipt and say whether you paid with Alipay, WeChat Pay, or USDT. Discuss account and order details in the user panel, not in public.
Attach only what is needed to troubleshoot the issue. Hide passwords, access tokens, subscription links, and any personal information unrelated to your question.
You can create an account with a username and password—no email address required. If you already have an account, sign in and open a ticket so we can check the relevant subscription.