Terms of Service
Last updated: October 2026
These terms apply to VPNOC international route subscriptions and the associated user panel. Before using the service, please review its scope, billing rules and refund policy. If you have questions, contact us through a user panel ticket. Using the service means you accept these terms, without affecting any rights granted by law.
Service Scope
VPNOC provides network acceleration for cross-border access and international route subscriptions, covering 110+ countries / 250+ routes and supporting Windows / macOS / iOS / Android / Linux. The user panel is the central place to access clients, subscriptions and account management.
Monthly subscriptions are ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB. Data resets monthly on the activation date. Mid-cycle upgrades are prorated based on the remaining days. Data packages are ¥158/300GB, ¥358/1000GB and ¥658/3000GB; they remain valid until used and never expire. Choose according to your usage frequency; monthly subscription data and data package rules are separate.
Account and Subscription Rules
No email address is required; create an account with a username and password. Keep your login credentials, subscription details and order records secure, and do not share your subscription link. If credentials are exposed or you notice unusual activity, change your password promptly and submit a ticket describing the issue.
There is no limit on the number of devices connected at the same time, provided they are managed by the account holder. This does not permit reselling the service or sharing the account with others. Without permission, you may not rent or resell subscriptions, publicly distribute subscription information, or package the service as commercial access for others. Account holders are responsible for activity under their accounts.
Compliant Use
Users must follow the laws and regulations where they are located and in the regions involved in their use of the service, as well as the rules of the websites, apps and content platforms they access. The service must not be used for fraud, infringement, distributing illegal content, unauthorized system access, malicious scanning, sending spam or other unlawful purposes.
Do not use automated abuse, attacks or interference to disrupt the service or other users’ connections. International routes do not replace third-party platform accounts or content licenses and do not guarantee continued access to any particular website, regional content or third-party feature.
Availability and Liability
Connection performance depends on the local network, device configuration, selected route, carrier routing and the status of the destination service. Maintenance, upstream network failures, third-party service changes or events beyond our control may interrupt connections or change routes. VPNOC will respond based on the issue and use the user panel to explain any steps required from users.
Keep your own copies of important materials; a network connection is not a data backup. Account, content or access changes caused by third-party platform rules are outside VPNOC’s control. Liability is determined under applicable law and based on the actual circumstances. These terms do not exclude liability that cannot legally be excluded.
Refund Requests and Processing
You may request a full refund for any reason within 60 days of your first payment. Submit a refund ticket through the panel with the relevant order and any information needed for verification. You do not need to provide a connection issue or another specific reason for your request.
VPNOC supports Alipay / WeChat Pay / USDT. Order verification, payment channels and progress related to refunds will be handled through ticket correspondence; these terms do not promise a fixed processing time. Once a refund is complete, the subscription benefits associated with that order end. Applicable legal requirements take precedence.
Account Termination and Changes to These Terms
If there is unlawful use, resale or sharing, attacks on the service, or another material breach of these terms, VPNOC may restrict features, suspend connections or terminate an account. Where permitted by law and without hindering risk response, VPNOC will explain the reason for its actions. If you dispute a decision, you may submit a ticket for review.
When service rules change, this page will be updated with the revised terms and the month of the latest update. Changes affecting important user rights will be noted in the user panel. Changes will not retroactively reduce refund rights applicable to orders already placed. If you do not accept a change, you may stop using the service and ask through a ticket how any pending order will be handled.